A professional workshop on emotional intelligence is set to take place in Lagos on 17 April, bringing together workers from across Nigeria’s service industries.
The event, titled Emotional Intelligence for Service Professionals, will focus on improving how customer-facing staff manage workplace interactions, particularly in high-pressure environments such as hospitality, banking and human resources.
Organisers say the training responds to a growing concern among employers that technical systems are improving faster than interpersonal skills.
Convener Oluwatosin Brown Yusuf said many organisations continue to face challenges linked to communication gaps and workplace relationships.
The one-day session will feature presentations and discussions on emotional awareness, communication and leadership, alongside practical exercises aimed at workplace application.
Speakers include Bruce Prins, a hospitality executive with experience in service excellence and operations; Michael Jacob, a behavioural specialist focused on workplace psychology and human behaviour; and Dazzle Oluwadamilola of The Mind Yard, who works in mental health advocacy and organisational development.
A panel session featuring younger professionals will also form part of the programme. It will be moderated by Endurance Idowu and include contributors such as Marvellous Dada of the TMD brand and Essie Talker, who are expected to discuss workplace expectations and communication styles among younger employees.
The workshop comes amid a broader shift in service industries, where businesses are placing increasing emphasis on customer experience and staff engagement as key drivers of performance.